FORGOT PASSWORD:

In a situation whereby User forgot password, the following steps are essential for password recovery;

  1. Click on the forgot password link which will bring user to a password reset screen. 
  2. Input the email used during registration. 
  3. Click on reset password; A link will be sent to the mail address. 
  4. Use the link sent email to reset password 


image 1.0 a screen showing the password reset link marked with a red arrow 



image 1.2 Landing screen upon clicking forgot password with the option to input registered email. 


 On clicking reset password, user will receive a clickable mail which will redirect user to a password reset screen (as shown in image 1.3 below). 

  • User will input preferred new password.
  • confirm password.click reset

image 1.3 pop-up screen for password reset.